Service, Service, Service...
By Patrick Sullivan, Director of Service and Management Who among us hasn't had an unpleasant dining experience due to bad service? It happens all the time in restaurants and an event is no different. Which is why, from the telephone to the table, customer service is so important at Good Gracious! Events . We define it by anticipating the demands of the guest or client, and in these times clients are demanding more, specifically in the way of service. The old adage, �You never get a second chance to make a first impression� still holds true today, especially in the hospitality industry. Which is why we never assume what the right service style is for our clients. We always run through a list of questions and points of discussion with each client. I am sharing some of the more important ones with you on this blog post so you too can determine what will be the correct service style for your event, and your guests. Addressing these details will add another dimension quality to yo...